Manufacturer’s Warranty Registration

Thank you for purchasing a PC Locs product!

We pride ourselves on manufacturing innovative and functional laptop security solutions and use quality materials to ensure you get maximum use and life out of your investment.

To register your warranty, please take a moment to complete the Warranty Registration form and send it back to:

All information gained is strictly company confidential.

Manufacturer’s Warranty Statement

“Above and Beyond” is our standard for customer service at PC Locs Pty. Ltd. We consistently strive to exceed the industry norm and this is just a part of our ongoing commitment to your satisfaction.

All PC Locs branded Products are warranted and tested to be free of defects in workmanship and materials, and to conform to the published specifications for the duration of the Warranty Period.

During the Warranty Period should your PC Locs Product fail under normal use, PC Locs will repair or replace, at its cost and option, the Product subject to the conditions and limitations described below.

Products Covered by Standard Five-Year Limited Warranty

The following PC Locs branded Products are covered by a full five-year limited warranty:

Premium Range of Products

Extent of Five-Year Warranty

The Five-Year Limited Warranty means that from the original date of dispatch PC Locs will repair or replace, at its option and cost, the following items:

1. For a period of Five-years; any defect or fault found in the general structure including welding and assembly;

2. For a period of Three-Years; any defect or fault found in materials excluding the specific components mentioned below; and

3. For a period of One-Year; any defect or fault found in components including security cables and leashes, security keyed-locks, wheels, castors, electrical power boards, electrical cabling, electrical devices and charging systems;

Products Covered by Standard One-Year Warranty

The following PC Locs branded Products are covered by a full one-year limited warranty (unless a Two-Year Extended warranty option was opted for at the time of purchase). 

Revolution Range of Products

Extent of One-Year Warranty

The One-Year Limited Warranty means that from the original date of dispatch PC Locs will repair or replace, at its option and cost, the following items:

1. For a period of One-Year; any defect or fault found in the general structure including welding and assembly;

2. For a period of One-Year; any defect or fault found in materials excluding the specific components mentioned below; and

3. For a period of One-Year; any defect or fault found in components including security cables and leashes, security keyed-locks, wheels, castors, electrical power boards, electrical cabling, electrical devices and charging systems;

Products Covered by Optional Extra Two-Year Warranty

The following PC Locs branded Products are covered by an optional extended two-year limited warranty.

Revolution Range of Products

Extent of Two-Year Warranty Extension (Optional Extra)

The Two-Year Warranty Extension means that from the expiration of the Standard Warranty Period PC Locs will repair or replace, at its option and cost, the following items:

1. For an additional period of Two-years; any defect or fault found in the general structure including welding and assembly;

Limitations

This warranty does not apply where damage is caused by; normal wear and tear; accident; abuse; mishandling; improper installation; improper usage; exposure to liquids or chemicals; service or modifications to the Product other than by PC Locs or authorised service agents; shipment or transit; or problems induced by or a consequence of the application of electrical power. In addition, any physical damage, abuse or alteration to the Product, including tampering with Product serial numbers will void the Product warranty. Any damage attributed to any of the above causes will be repaired at the cost of the sender.

This warranty does not cover the replacement of any consumables; the cost of transit of the Product to a PC Locs designated repair centre and its return; repair or replacement of any Product damaged during transit to or from PC Locs; corrosion or surface deterioration due to puncturing or damage of original surface finishes; or any loss or consequential damage incurred while the Product is being repaired.

This warranty extends to only the original buyer and proof of purchase, along with the date of purchase, is required in order to make a warranty claim.

Any repaired or replaced Product will be warranted only for the remainder of the original Warranty Period.

Disclaimer

The foregoing limited warranty is exclusive. There are no other warranties, including any implied warranty. The warranty is not affected in any part by PC Locs providing technical support or advice.

PC Locs is not responsible for consequential damage or loss, or failure of any third party devices, equipment or facilities. This limitation does not apply to the extent that it is illegal under applicable law.

Warranty Registration

To ensure a Product is accepted for warranty support please register your PC Locs Product within 30‑days of purchase by completing and sending back the Warranty Registration form, or contact PC Locs Head Office for a form to be faxed or posted out to you.

Warranty Claim Procedure

1. Digital photographs of the item or component being claimed under warranty must be forwarded, along with proof and date of purchase by email to PC Locs Head Office at sales@pclocs.com.au

2. The claim will be assessed by PC Locs and if approved PC Locs will provide a Return Material Authorisation (RMA) number and specify the address to which the Product must be returned. Note the approval at this stage is conditional pending final assessment on receipt of the Product and full investigation of the warranty claim.

3. The Product along with original proof of purchase (and date of purchase) must then be returned to the specified address at the sender’s cost and liability. The RMA number must be recorded on all shipping documentation and be securely attached to the Product itself.

4. PC Locs will make a further assessment of the warranty claim and if approved will proceed with the repair/replacement at its option. If the damage or defect is deemed to be outside of warranty provisions the sender will be notified.

5. PC Locs endeavours to complete all warranty repairs within six-weeks of receipt and the sender will be notified when the Product is ready to be picked up.

6. The assigned RMA number must be quoted in all correspondence relating to the warranty claim.