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Why You Should Care About Customer Service

15.01.21 by velsen in Blog, Industry News

When choosing an innovative technology partner, it’s essential to evaluate the three big C’s: cost, capability and convenience. However, we recognise that most customers are also using a critical fourth C as a factor in deciding whether or not to do business with a company—customer service. Exceptional world-class customer service and support matter more now than ever. That’s why we focus on hiring extraordinary people who also strive to do what’s best for you. It gives us great satisfaction to…

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Improve the Speed and Efficiency of Fast-Casual Restaurant Device Workflow

03.12.20 by velsen in Blog, Industry News, Product News

Believe it or not, dipping skewers of bread into melted cheese was one of the hottest food fads of the 1970s. As a healthy alternative to ice cream, fro-yo shops were all the rage in the 1980s. The 1990s were known for a coffee shop on every corner. By the 2010s, everyone was crazy for cupcakes. But the food trend with the most significant impact on how, what, and where we eat is the one that combines fine dining fare…

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Best Practices For Using iPads in the Restaurant Industry

03.12.20 by velsen in Blog, Industry News, Product News

The usage of mobile devices within the hospitality industry is rapidly expanding. 86% of organisations are currently in the research or pilot phase of an iPad management program, with many implementing mobile devices with the goal of improving communications, reducing costs or increasing revenues. Would it surprise you to learn that 73% of organisations fail to plan how they’ll centrally charge and secure those devices, limiting their program’s ability to achieve intended results? This list of best practices for using mobiles…

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Device Charging 101: The Importance of Amps

17.11.20 by velsen in Blog, Industry News, Product News

When your phone battery runs low, and you’ve left your cable and power supply at home, it’s hard to avoid the temptation of grabbing the closest charger for a quick charge. From smartphones to laptops, USB charging is everywhere these days. There are even rechargeable dog collars! But just because there’s an abundance of USB chargers and power supplies, that doesn’t mean they’re one size fits all. You would never grab an iPad power supply to charge a Chromebook. We’re…

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UV Disinfection Stations: You Get What You Pay For

19.10.20 by velsen in Blog, Industry News, Product News

When buying any new product, it can be easy to focus on price instead of value. That’s how many people frequently end up buying things that don’t work or last long. Who hasn’t had flimsy clothing shrink in the wash or a cheap gadget break after a few uses? While shopping for a bargain UV disinfection product is tempting, focusing solely on price and choosing the less expensive item can come at a steep cost. “It takes good engineering and…

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