FUYL Tower Support Library

Many companies/organisations are sensitive about security and where their data is stored in the cloud. They often require it to be stored in their local country (ex. Monaco).

Data Privacy is very important to us, and we comply with a many of global regulations. We leverage AWS services which distribute the data in several server centres to ensure high response times for all of our customers. We also comply with the Australian Privacy Act and GDPR. We cannot guarantee where the data is stored as it's dependent on AWS.

Yes. The Cloud portal is a replacement of the existing portal.

Current customers with Towers running on 1.2.6 can contact PC Locs to swap SD cards for 2.0.0 software or later.

All Towers shipped after July 1, 2020 will include the latest software 2.0.0 or later.

Out of the box, the Tower only has basic functions (Public mode).

• Works like a hotel safe.
• LCD administration on the local Tower only. No web-based portal.

Each bay has an external LED indicator to know if a bay is available (green), reserved (white) or offline (no light). If the door is ajar the indicator is red. 

1. Locate the accessory box by viewing through the bay windows. Take note which bay it’s in.
2. Retrieve the key taped on the base of the unit.
3. Use the key to open the side of the unit.
4. Locate the lock module adjacent to the bay that the accessory box is stored in. Press down on the override lever to open bay.
5. Follow the instructions located in the accessory box for the next steps.

Yes. If a user has not been created with an ID card for access, he/she can register it during the bay access process. The LCD will prompt the user to register an "ID Card" for future use. The user only gets prompted to register an ID card if they do not have one associated to their profile.

Maximum users per user group is unlimited, however there is a maximum limit (5000) to how many users you can add at once, if adding users to user groups via the portal. If you are adding users to user groups as you import into the directory, this limit does not apply.

Maximum users and user groups combined, that can be authorised to a group of stations, specific station or a specific bay is 1000.
If you intend to authorise more than 1000 users, users should be grouped and user groups should be authorised.

To add user to groups during the csv import process, the group must already exist in the portal and the spelling/casing must be an exact match.