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At PC Locs, we understand the importance of support. If you’re not satisfied, we’re not satisfied. Our purpose is to make life easier.

iQ 20 Cart™

FAQ's

How many Baskets by PC Locs are included in the iQ 20 Cart?

Six. Each Basket has five slots that can fit all iPad models

What colour Baskets will I receive with the iQ 20 Cart?

1x blue, 1x green, 1x yellow and 1x red

Does the iQ 20 Cart charge during the syncing process?

Yes.

How long does syncing take?

Syncing times will vary and depend on two things. 1) The amount of content to be transferred or synced to the device, and 2) The number of devices connected to the Cart.

Are there any special power requirements for the iQ 20 Cart since they charge so many devices?

No, just a regular Power Outlet. The iQ 20 Cart is equipped with iQ 5 Sync Charge Boxes for safe and efficient charging. The iQ 5 Sync Charge Boxes stage the availability of power to each USB port. This function prevents the potential of overloading the circuit and protecting your devices.

Can I purchase additional Baskets by PC Locs?

Yes. Contact us for details.

Does the iQ 20 Cart come with cables?

No, but you have the option to purchase Standard Lightning to USB Connector Cables in a pack of 10 from PC Locs.
Please note: iQ 20 Cart is not compatible with the Lightning to USB illuminating POWER READY™ Smart Cables and the 30-pin to USB illuminating Smart Cables.

Are you having problems syncing multiple devices with iTunes/Apple Configurator on your Macbook?

In June 2013, a range of Apple products incorporated the new 4th Generation Intel Core vPro Processors (Intel Core i5 and Intel Core i7). The new 4th Generation Intel Core vPro Processor products limits the number of devices which can be connected via their USB ports. We've developed a software update to fix this. Simply download the USB Limit Fix app from the link below and follow the instructions.

My devices aren't being recognised?

For iOS 11.4.1 devices or later (you can check your iOS version in Settings > General > About and look down at which Version the device is running), to allow the device to be recognised by PC Locs unit you may need to do one of the following steps:

1. Do not enable a passcode on iOS devices
2. -OR- for iOS devices with passcodes, simply unlock the device prior to plugging in
3. -OR- update Settings > Touch ID & Passcode > scroll down to USB Accessories (toggle to “ON” so it is green)

Downloads

iQ 20 Cart Instruction Manual

PC Locs products are easy to set up. Download the instruction manual for more information. For further assistance please contact us.

iQ 5 Sync Charge Box Instruction Manual

PC Locs products are easy to set up. The iQ 20 cart comes equipped with 4 iQ 5 Sync Charge Boxes for syncing and charging. Download the instruction manual for more information on the iQ 5 Sync Charge Box. For further assistance please contact us.

Small Basket by PC Locs Measuring Template

The new iQ 20 Cart is equipped with four 5-slot Small Baskets by PC Locs. They are designed to hold iPad, iPad Air, iPad mini devices and a whole range of other Tablets too – and there are lots of them. To make it easier for you to identify what fits and what doesn't, we've created a simple template. For further assistance please contact us.

iQ 20 Cart Detailed Specifications sheet

Download this document to view more detailed specifications of the iQ 20 Cart. For further assistance please contact us.

USB Limit Fix app

Are you having problems syncing multiple devices with your cart or charging station? It's probably the version of Macbook you are using. But don't worry, we've got a fix. Install this application. Refer to the USB Limit Fix PDF for further instructions.



Please note: This fix is only needed for certain Apple Mac computers particularly the newer version that use the Intel Core i5 and i7 (also known by the code name “Haswell”), it does not apply to PCs. The application will permanently install the fix so that it is always enabled on every boot without the need to run the application (it can be uninstalled through the application). The PC Locs products is required and needs to be connected to the Mac to install this fix.

Instructions for the USB Limit Fix app

Please note: This fix is only needed for certain Apple Mac computers particularly the newer version that use the Intel Core i5 and i7 (also known by the code name “Haswell”), it does not apply to PCs. The application will permanently install the fix so that it is always enabled on every boot without the need to run the application (it can be uninstalled through the application). The PC Locs products is required and needs to be connected to the Mac to install this fix.

Instructions for the Sesamee Combination Padlock

Instructions for your iQ 20 Cart's combination padlock.

Product Support Videos

iQ 20 Cart - Setup Guide

This video demonstrates how to setup the iQ 20 Cart for the first time after unpacking. For more details refer to the downloadable PDF instruction manual.

Warranty

Can't find what you're looking for?

Do you need to speak to someone regarding a warranty claim or technical support? Click the button below to fill in a short support email. We're here to help.

Submit a support email and we'll respond within 24 hours.

Submit a ticket

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