Discontinued – iQ 30 Cart™
FAQ's
How many Carry Baskets are included in the iQ 30 Cart?
Six (6) removable 5-slot Carry Baskets.
What colour Carry Baskets will I receive with the iQ 30 Cart?
Two Green, two Blue and two Red.
Will my devices fit in the iQ 30 Cart?
There is a simple template that you can download in the section below. The template allows you to measure your device to the Carry Basket. All you have to do is download the file, print it to scale on an A3 size paper and place your device within the guide to see if it fits. Instructions are included on the template. For further information or help, contact us.
Will my devices charge during synchronisation?
Yes, but at a slightly reduced rate. In order to start charging at full rate (2.1 amps), the data cable needs to be removed from the iQ 16 Sync Charge Box. Once the data cable is removed, syncing will stop, the charge light will emit when in charge mode and full rate charging will commence.
How long does syncing take?
Syncing times will vary and depend on two things. 1) The amount of content to be transferred or synced to the device, and 2) The number of devices connected to the Cart.
Are there any special power requirements for the iQ 30 Cart since they charge so many devices?
No, just a regular Power Outlet. The iQ 30 Cart is equipped with iQ 16 Sync Charge Boxes for safe and efficient charging. The iQ 16 Sync Charge Boxes stages the availability of power to each USB port. This function prevents the potential of overloading the circuit and protecting your devices.
Can I purchase additional Carry Baskets?
Yes. Please contact us for details.
Can the iQ 30 Cart sync and charge devices other than iPad devices?
Yes, but only if you purchased an iQ 30 Cart after September 20, 2014. The first version iQ 30 Cart was designed specifically for iPad, iPad Air and iPad mini.
For the syncing feature to be utilised, the devices that you are wanting to sync need to have syncing functionality and software. Please check your device specifications and capabilities.
Can the iQ 16 Sync Charge Box be removed from the iQ 30 Cart?
Yes. PC Locs products are designed to be modular. Please see the product support video on how to remove the iQ 16 Sync Charge Box from the iQ 30 Cart.
Can I use a Windows Laptop to sync my iPad devices?
Yes. For iPad devices or any other iOS device, we recommend using a MacBook in order to recognise all the devices connected at once. If you are using a Windows Laptop, you may be limited to a certain number of devices. (Eg: there have been cases where Windows would only recognise up to seven iOS devices at once).
Whilst trying to sync, iTunes/Apple Configurator on my MacBook is not recognising all 30 devices connected. What can I do?
In June 2013, a range of Apple products incorporated the new 4th Generation Intel Core vPro Processors (Intel Core i5 and Intel Core i7). The new 4th Generation Intel Core vPro Processor products limits the number of devices which can be connected via their USB ports. We've developed a software update to fix this. Simply download the USB Limit Fix app from the link below and follow the instructions.
My devices aren't being recognised?
For iOS 11.4.1 devices or later (you can check your iOS version in Settings > General > About and look down at which Version the device is running), to allow the device to be recognised by PC Locs unit you may need to do one of the following steps:
1. Do not enable a passcode on iOS devices
2. -OR- for iOS devices with passcodes, simply unlock the device prior to plugging in
3. -OR- update Settings > Touch ID & Passcode > scroll down to USB Accessories (toggle to “ON” so it is green)
Downloads
iQ 30 Cart Instruction Manual
PC Locs products are easy to set up. Download the instruction manual for more information. For further assistance please contact us.
Small Baskets by PC Locs Measuring Template
The new iQ 30 Cart is equipped with six 5-slot Small Baskets by PC Locs. They are designed to hold iPad, iPad Air, iPad mini devices and a whole range of other devices too – and there are lots of them. To make it easier for you to identify what fits and what doesn't, we've created a simple template. For further assistance please contact us.
iQ 30 Cart Detailed Specifications sheet
Download this document to view more detailed specifications of the iQ 30 Cart. For further assistance please contact us.
USB Limit Fix app
Are you having problems syncing multiple devices with your cart or charging station? It's probably the version of Macbook you are using. But don't worry, we've got a fix. Install this application. Refer to the USB Limit Fix PDF for further instructions.
Please note: This fix is only needed for certain Apple Mac computers particularly the newer version that use the Intel Core i5 and i7 (also known by the code name “Haswell”), it does not apply to PCs. The application will permanently install the fix so that it is always enabled on every boot without the need to run the application (it can be uninstalled through the application). The PC Locs products is required and needs to be connected to the Mac to install this fix.
Instructions for the USB Limit Fix app
Please note: This fix is only needed for certain Apple Mac computers particularly the newer version that use the Intel Core i5 and i7 (also known by the code name “Haswell”), it does not apply to PCs. The application will permanently install the fix so that it is always enabled on every boot without the need to run the application (it can be uninstalled through the application). The PC Locs products is required and needs to be connected to the Mac to install this fix.
Instructions for the Sesamee Combination Padlock
Instructions for your iQ 30 Cart's combination padlock.
iQ 16 Sync Charge Box Instruction Manual
PC Locs products are easy to set up. The iQ 30 Cart comes equipped with 2 iQ 16 Sync Charge Boxes for syncing and charging. Download the instruction manual for more information on the iQ 16 Sync Charge Box. For further assistance please contact us.
Product Support Videos
iQ 30 Cart - Setup video guide
This video demonstrates how to setup the iQ 30 Cart for the first time with new devices. For more details, refer to the downloadable PDF instruction manual.
iQ 30 Cart - Removing the iQ 16 Sync Charge Boxes
This video demonstrates how to correctly remove the iQ 16 Sync Charge Boxes from the iQ 30 Cart. Please note, iQ 30 Carts purchased after September 20, 2014 will have black iQ 16 Sync Charge Boxes.
iQ 30 Cart Features Video
The video below is the latest highlights video of the iQ 30 Cart. It outlines and demonstrates the features and benefits of the Cart.
Warranty
Warranty Information
For all related warranty information, click the link above.
Product Warranty Registration
Please take the time to register your product with us so that we can contact you when we release updates and improvements. We are firmly committed to your total satisfaction.
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