Discontinued – iQ Traveller 20™
FAQ's
Can we swap our 30-pin cables or have the Lightning Connector cables sent to us when they are available, free of charge?
The 30-pin cables are supplied as a bonus for a limited time only and cannot be swapped. Lightning Connector cables can be purchased at an additional cost.
My devices sync but do not charge?
In order to start charging, the data cable needs to be removed from the iQ 16 Sync Charge Box. Once the data cable is removed, syncing will stop, the charge light will emit when in charge mode and charging will commence.
How long does syncing take?
Syncing times will vary and depend on two things. 1) The amount of content to be transferred or synced to the device, and 2) The number of devices connected to the iQ 16 Sync Charge Box.
Can I sync and charge my devices at the same time?
No. Once you plug in the data cable from the iQ 16 Sync Charge Box to your MacBook, the syncing process commences and charging will stop. The connector cable needs to be removed in order to revert back to charging.
Can I purchase additional Acrylic Stands?
Yes. Please contact us for details.
Are you having problems syncing multiple devices with iTunes/Apple Configurator on your Macbook?
In June 2013, a range of Apple products incorporated the new 4th Generation Intel Core vPro Processors (Intel Core i5 and Intel Core i7). The new 4th Generation Intel Core vPro Processor products limits the number of devices which can be connected via their USB ports. We've developed a software update to fix this. Simply download the USB Limit Fix app from the link below and follow the instructions.
My devices aren't being recognized?
For iOS 11.4.1 devices or later (you can check your iOS version in Settings > General > About and look down at which Version the device is running), to allow the device to be recognized by LocknCharge unit you may need to do one of the following steps:
Do not enable a passcode on iOS devices
-OR- for iOS devices with passcodes, simply unlock the device prior to plugging in
-OR- update Settings > Touch ID & Passcode > scroll
Downloads
iQ Traveller 20 Instruction Manual
PC Locs products are easy to set up. Download the instruction manual for more information. For further assistance please contact us.
USB Limit Fix app
Are you having problems syncing multiple devices with your cart or charging station? It's probably the version of Macbook you are using. But don't worry, we've got a fix. Install this application. Refer to the USB Limit Fix PDF for further instructions.
Please note: This fix is only needed for certain Apple Mac computers particularly the newer version that use the Intel Core i5 and i7 (also known by the code name “Haswell”), it does not apply to PCs. The application will permanently install the fix so that it is always enabled on every boot without the need to run the application (it can be uninstalled through the application). The PC Locs products is required and needs to be connected to the Mac to install this fix.
Instructions for the USB Limit Fix app
Please note: This fix is only needed for certain Apple Mac computers particularly the newer version that use the Intel Core i5 and i7 (also known by the code name “Haswell”), it does not apply to PCs. The application will permanently install the fix so that it is always enabled on every boot without the need to run the application (it can be uninstalled through the application). The PC Locs products is required and needs to be connected to the Mac to install this fix.
Product Support Videos
iQ Traveller 20 - Setup Video Guide
This video demonstrates how to assemble and set up the iQ Traveller 20 and accessories. For more details, refer to the downloadable PDF instruction manual.
Warranty
Warranty Information
For all related warranty information, click the link above.
Product Warranty Registration
Please take the time to register your product with us so that we can contact you when we release updates and improvements. We are firmly committed to your total satisfaction.
Can't find what you're looking for?
Do you need to speak to someone regarding a warranty claim or technical support? Click the button below to fill in a short support email. We're here to help.